Refund policy
At Lunessavany, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're happy to offer a simple and transparent return process.
30-Day Return Window
We proudly offer free returns within 30 days of receiving your order.
To qualify for a return:
- Items must be unused and in their original condition.
- Original packaging should be included whenever possible.
- Proof of purchase or order confirmation is required.
Free Return Shipping
Lunessavany provides free return shipping for eligible returns.
Once your return request is approved, detailed return instructions will be provided by our support team.
Non-Returnable Items
Returns cannot be accepted for:
- Products intentionally damaged after delivery.
- Items showing excessive wear or misuse.
- Products missing essential parts or accessories.
- Gift cards or promotional items where applicable.
Damaged or Incorrect Orders
If your package arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Include:
- Order number
- Photos of the product
- Photos of the packaging
Our team will quickly arrange a replacement or full refund.
Refund Processing
After your returned item has been received and inspected:
- Refunds are approved within 3–5 business days
- Funds are returned to the original payment method
- Processing times may vary depending on your payment provider
Original shipping charges (if applicable) are refundable only when the return results from our error.
Exchanges
If you wish to exchange your product, please contact customer support before returning your order.
Contact
Email: support@Lunessavany.store
Phone: (866) 689-0091